Privacy Policy

01 About This Policy

This Privacy Policy explains how Flower Store Dwarka ("we", "our", or "us"), operated by Sanjeet Tiwari, collects, uses, and protects the personal information you provide when placing an order through our website at flowerstore.delhiflowers.workers.dev.

We are a family-run flower shop based in Dwarka Sector 28, New Delhi, serving customers since 1999. We take your privacy seriously and will never misuse your information.

02 Information We Collect

When you place an order on our website, we collect the following information:

• Name — to address your order and delivery
• Phone Number — to contact you for delivery coordination
• Delivery Address — to deliver your flowers to the correct location
• Delivery Date & Time Preference — to schedule your order
• Special Instructions — any notes you choose to share about your order
• Daily Delivery Preference — whether you want a recurring delivery subscription

We do not collect payment details. All orders are Cash on Delivery (COD) — no credit card, debit card, or bank information is required or stored.

03 How We Use Your Information

Your information is used solely for the purpose of fulfilling your flower order. Specifically:

• To confirm and process your order
• To deliver flowers to your specified address at the requested time
• To contact you by phone if needed for delivery coordination
• To manage daily/recurring delivery subscriptions (if opted in)
• To improve our service based on delivery feedback

We do not use your information for marketing emails, promotional SMS, or third-party advertising.

04 Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to any third party. Your information may be shared only in the following limited situations:

• Delivery Personnel: Our delivery person may see your name, address, and phone number to complete the delivery
• Legal Compliance: If required by law or a government authority, we may disclose information as mandated

No data is shared with advertisers, data brokers, or analytics companies.

05 Data Storage & Security

Your order information is stored in our secure backend database. We take reasonable precautions to protect your data from unauthorized access. Since we operate as a small local business with a limited customer base, we keep data handling simple and minimal.

Order notifications are sent internally to manage our operations. We do not retain your data longer than necessary to fulfill your order and maintain basic records.

06 Cookies & Website Analytics

Our website does not use cookies for tracking or advertising purposes. We may use basic analytics (such as page views) to understand how visitors use the site, but no personally identifiable information is connected to this data.

Google Site Verification is used for search engine indexing purposes only.

07 Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your data (subject to operational requirements)
• Opt out of daily delivery subscriptions at any time

To exercise any of these rights, please contact us directly at the email below.

08 Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

09 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us: